Terms and conditions

These general sales conditions are agreed by any person, natural or legal, who wishes to access this website and purchase the products offered here by Ana Urbano, also known as "Annart".

By using this website, the user accepts and agrees with these regulations, which may be updated/changed at any time and without prior notification. It is advisable to periodically check the Terms and Conditions to check for any changes or updates.

Annart 's service consists of making available and supplying a set of products/services, in order to allow the user, who is assigned the status of customer, to order and purchase the products presented therein online.

If you do not accept, partially or fully, any of the conditions stipulated, you should not make purchases at Annart . If you access Annart, you will be committed and responsible for respecting the conditions set out on this page and in the Privacy Policy.

Product and pricing information

Prices are expressed in euros (€) and are not subject to VAT, under article 53 of the VAT Code. They are valid for any order placed on the day they are scheduled, even if it is invoiced, sent and/or received later.

The prices indicated on this page may be changed at any time and without prior notice.

Colors presented

The colors shown in the photographs are as close as possible to the actual colors of the articles, however, these may vary due to the characteristics of the materials, which may change color depending on the light, or due to the settings of the digital media being used. No exchanges or returns will be made if the colors do not match the tones displayed on the screen. If you would like any additional clarification on the product, please send your questions to ana@annart.org.

Promotional campaigns are only valid for orders with payments made during the indicated period. If payment is made on a date after the promotion campaign, the normal value, not covered by the promotion, will be considered, even if the purchase was made during the promotion. Campaigns specify the start and end date of the promotion.

Payment methods

Annart offers the following payment methods:

-Bank transfer

-MB

-MBway

-Paypal

- Credit cards

After payment is completed, Annart will carry out a standard check, so that the order can be processed and shipped. Orders will only be processed/shipped after receipt of proof of payment after successful payment.

Damage, loss and misplacement

Any packaging must be checked upon delivery and acceptance assumes that it is in perfect condition. If the user finds, upon receipt, that the packaging is damaged, it must be refused. Annart is not responsible for any damage, loss or loss arising from the transport of any order. The registration number will be provided for all registered shipments, whenever requested , so that the order's journey can be tracked online.

When shipping by CTT via regular mail, where it is not possible to track the order , Annart is not responsible for any loss, loss or damage associated with it. The appropriate shipping times when choosing this shipping method are subject to transport limitations. It is not possible to track or monitor the order's route using this shipping method.

Exchanges and returns

Except for any item that is defective or has been sent in error, no exchanges or returns will be made on parts or any other material. To be considered valid for one of the reasons described above, the error or defect of the item must be reported within 48 hours after the delivery date shown in the CTT register .

Exchanges or returns may be made by post. Apart from situations arising from a defect or malfunction of an item or any error on the part of Annat, the shipping costs will be borne by the user.

Annart undertakes to reimburse the user within 8 days from the date of receipt of the return. The method of refunding the amount will always be by Mbway or Bank transfer.

Processing of personal data

Please see the Privacy Policy page.

Applicable law - jurisdiction

This contract is subject to Portuguese law and current legislation.

This website has a complaints book.